Hi My Friend,

Please kindly use that email address send us a request: tech@m5stack.com

Btw, do you have a binding device in your original account ? If yes, pls also attached the chip ID. Thanks.

Sure! Black Friday Sale and Store Promotion start on Nov 23, 2018 00:00PT

Hi My Friend,

You mean the rubber pad as below photo ? But sending these only may needs a high shipping fee. If you have any plan to make a new order our AliExpress store, can leave us a message. I'll send you some for free together.

@jcsbanks Really sorry about the psram problem. The Wavgat store just one of our distributors. Did they refund or send you replacement ? Maybe you can open a dispute for help. If they cannot do any refund or replace, please contact me via teresa@m5stack.com

@lelehel Hi My Friend, did you order it from our official store ? Please kindly send me an email attached your order# and screen shot of the error. I'll help to ship the replacement asap. My email address: teresa@m5tack.com

@ikapoc If for black basic version, that the error info is normal due to the black one do not have MPU9250 motion sensor. Don't worry, it just a factory testing program. To avoid making customers confused, we have already changed it.

Btw, about the problem one, it can not upload any program right ? Did you buy in our store ?

@ikapoc May I know the devices you have is the Black Basic one or the Grey one ? That list of errors is just a factory testing program and it is normal for the basic version.

Btw, both your two M5stack all have the '....._____' returned problem ? Have you checked all steps install correctly as our github showed? https://github.com/m5stack/M5Stack

@stuartrothrock Thanks for your feedback and suggestion. I have already contact our team to correct the error message. Now it shows in the right way.

Hi My Friend,

Please kindly use that email address send us a request: tech@m5stack.com

Btw, do you have a binding device in your original account ? If yes, pls also attached the chip ID. Thanks.

Sorry for late reply. Has the problem been solved? Bottom base of devices you have all can not be charged ?